Job Description
The PAM Operations SecOps L2 resource will serve as a critical operational support
function for our enterprise Privileged Access Management (PAM) platform. This role is
responsible for providing Level 2 technical support, incident management, and
operational excellence for our CyberArk-based PAM infrastructure supporting a global
organization. The ideal candidate will possess strong technical knowledge of PAM
components, excellent troubleshooting skills, and the ability to operate effectively in a
24x7 global environment.
The successful candidate will handle incident triage and resolution, support platform
maintenance and disaster recovery activities, manage privileged account onboarding
and access controls, and collaborate effectively with Engineering, Application, and
Infrastructure teams across all organizational levels. This position requires participation
in 24x7 global on-call rotations to ensure continuous availability of critical PAM services.
• The resource will be assigned to a shift within a 7AM - 7PM CET work day. The shift the resource will be assigned to will be rotated with other team members. further during the interview.
• There is on-call coverage during weekdays and weekends. The resource will be part of a rotation with other team members.
• There may be overtime, as in the case of a major issue or important customer response where a resource may be need to work beyond when their shift ends. This is not a regular occurrence.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3+ years of experience in IT operations support, system administration, or
security operations
- Experience in a 24x7 support environment with on-call rotation responsibilities
- Previous experience supporting CyberArk
- Experience with API testing and integration troubleshooting
Nice to Have Skills & Experience
- Background in infrastructure security or identity governance
- Any CyberArk certification
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.