Social Media Community Manager

We are currently working through a new creative agency transition and need help with social media community management in-house. This person will need strong copy writing skills as they will be creating responses to social media, creating captions, and posts. They need to manage comment threads, DMs, and responses across multiple social media platforms.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Strong copywriting skills, crafting responses, captions, and posts that are on-brand and engaging across different platforms.
- Managing comment threads, DMs, and opportunistic responses across multiple social media platforms via our social aggregator tool (Sprout), while knowing when to escalate any crisis management issues.
- Familiarity with how different social media platforms work (primarily TikTok, Instagram, Facebook, X, Reddit, YouTube).
- Highly organized to support with content management, assisting with publishing organic content and developing short form copy as needed.
- Basic understanding of engagement metrics, sentiment trends, and community growth to help translate data into actionable insights.
English primarily, with Spanish proficiency preferred but not required.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.