Job Description
Transform technology into opportunity as a Desktop Systems Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
Manages the functionality and efficiency of a group of computers running on one or more operating systems
Provides onsite, hands-on O&M support for client computing devices to include personal computers, thin/zero clients, laptops, Portable Electronic Devices (PEDs), and peripherals.
Provides end-user IT system and software maintenance for the USCENTCOM COOP.
Coordinates and manages Automated Data Processing Equipment (ADPE) accountability of new equipment, replacement equipment, and upgrades.
Tracks the disposition of equipment throughout its lifecycle (e.g., Computer Equipment Replacement Program [CERP] and Life Cycle Replacement [LCR]).
Processes end of life, defective, and/or damaged equipment through the Defense Reutilization Management Office (DRMO).
Develops procedures to facilitate management and testing of desktop load set configurations to include tracking and compiling of user issues, software conflicts, devices conflicts, and other similar tasks.
As needed, provide CPN and SCO support to Coalition partners, and provide expertise and advice relating to Coalition Partner Networks. Based on operational tempo 24/7 and holiday support may be required.
Performing systems planning and coordinate/connect IT systems
Expanding and/or modifying established systems to serve new purposes or improve workflow
Working within Window, Linux, and/or virtual environment
Establishing standards for information systems procedures
Collaborate with software developers, system administrators, and other stakeholders to implement integration interfaces and APIs.
Conduct thorough testing and validation of integrated systems, identifying and resolving any issues or discrepancies in functionality or performance.
Document integration processes, including configuration settings, and troubleshooting procedures.
Provide technical support and assistance during the deployment and post-deployment phases, addressing any integration-related issues or concerns.
Stay abreast of emerging technologies and industry trends in systems integration, evaluating their potential impact on our integration strategies and recommending adoption where appropriate.
Participate in meetings and workshops to share knowledge and best practices related to systems integration.
Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Top Secret – eligible for SCI
Incident Resolution, IT Troubleshooting, Operations and Maintenance
1 + years of related experience
Applicable DoW 8140 or DoW 8570 Certification
Performing systems planning and coordinate/connect IT systems
Expanding and/or modifying established systems to serve new purposes or improve workflow
Working within Window, Linux, and/or virtual environment
Establishing standards for information systems procedures
Nice to Have Skills & Experience
Bachelor’s Degree with a focus in computer science, engineering, or a related field of study
Microsoft certifications
ITIL 4 Foundation Certification
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.