Job Description
Insight Global is hiring a Helpdesk professional for a aerospace cusomer in St. Pete, FL. Based at the company’s headquarters, this individual will serve as a trusted IT resource, providing hands-on support while maintaining a high level of professionalism when interacting with executives and employees at all levels. This role requires someone who is sharp, personable, and able to operate independently in an executive-facing environment.
Location: On-site (980 schedule)
Key Responsibilities
Provide day-to-day technical support for end users, including hardware, software, and account-related issues
Troubleshoot and resolve computer, laptop, printer, and peripheral device problems
Assist users with software installations, application downloads, upgrades, and configurations
Support Microsoft technologies including Windows OS, Microsoft 365, Outlook, Teams, and related applications
Perform password resets, user account administration, and access management
Diagnose and escalate issues involving servers, networking, and infrastructure as appropriate
Support emerging technology initiatives, including AI tools and productivity platforms
Document incidents, resolutions, and technical procedures
Deliver exceptional customer service while supporting both standard users and executive-level stakeholders
Partner with internal IT teams and nearshore resources to ensure timely issue resolution
What Success Looks Like
Employees view you as their go-to technical resource
You efficiently manage multiple support requests while maintaining excellent customer service
Technical issues are resolved quickly and professionally, minimizing business disruption
Executives and end users alike trust both your technical expertise and professionalism
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5+ years of IT support, help desk, desktop support, or systems support experience
Azure, Intune, Entra: Strong familiarity, especially with deployment and troubleshooting in a virtualized environment.
Windows 11: Proficient in supporting and troubleshooting.
Proven experience being primary IT contact for C-suite and thrives in an executive-facing environment.
Troubleshooting: Ability to diagnose and solve problems independently, research solutions, and utilize AI tools effectively.
Strong troubleshooting skills across hardware, software, operating systems, and user accounts
Proficiency within the Microsoft technology stack, including Microsoft 365 and Windows environments
General understanding of:
Active Directory
Servers
Networking fundamentals
Endpoint support
Strong communication skills with the ability to interface confidently with executive leadership
Proven ability to work independently with minimal oversight in a fast-paced environment
Customer-service-oriented approach with a sense of urgency and ownership
Professional, polished, and personable demeanor suited for a headquarters setting
Nice to Have Skills & Experience
ServiceNow:
Experience working with ticketing systems and IT service management processes
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.