Job Description
The ideal candidate is a seasoned Accounts Receivable (AR) Collector with at least three years of experience, possessing strong tenacity, organizational skills, and a keen attention to detail. This role is crucial for addressing a significant backlog of AR issues. The successful candidate will be a self-starter, solution-oriented, and not afraid to escalate issues or pick up the phone to resolve delinquent accounts. This requires a self-starter who can take ownership of a non-ideal state and improve it.
Location: Odessa, FL
(3 days in-office, 2 days remote)
Responsibilities:
Collections (70%): Proactively follow up on overdue balances, utilizing credit holds and internal escalations effectively to incentivize customer payments. This involves working with large, sometimes difficult, multinational customers and resolving complex billing issues.
Payment Applications (25%): Process payment applications, including identifying and resolving discrepancies like skipped invoices or short pays, and immediately following up with customers when issues arise.
Billing (5%): Manage daily batch invoicing processes, utilizing automation tools, and distributing invoices to customers.
AR Cleanup: Tackle a significant backlog of unresolved AR issues, including writing off small balances and tidying up accounts.
Key Performance Indicators (KPIs):
• Days Sales Outstanding (DSO)
• Improvement in delinquent aging buckets (e.g., 90+ days)
Tools and Systems:
• Syspro ERP
• Excel
• Credit Hawk (future implementation)
• Spindle (invoicing automation)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Minimum of three years of AR collection experience.
Strong verbal and written communication skills, with the ability to hold customers accountable for payments.
Proficiency in Excel, particularly for creating aging collections summaries and reports.
Experience with ERP systems (Syspro experience is a plus, but not required).
Experience in identifying and escalating AR issues when necessary.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.