Service Titan Success Manager

The Service Titan Success Manager/Regional Operations Platform Enablement Specialist leads key projects to integrate business operations with Service Titan technology, spanning marketing, operations, finance, and other integrated enterprise platforms. This role bridges enterprise vision and brand-level execution, ensuring new initiatives are successfully implemented, adopted, and delivering measurable outcomes across all assigned regions and brands. The main purpose of this role is to work on a regional standpoint to support our locations on best practices of using ServiceTitan to improve their overall business operations.

Key Responsibilities:
• Oversee regional rollout, governance, and adoption of platforms such as Service Titan.
• Define, validate, and prioritize integration requirements for complex, multi-brand projects and programs.
• Partner with operations, marketing, technology, and brand leadership to ensure seamless process and technology alignment.
• Contribute to strategic planning, risk management, and enterprise roadmaps, ensuring business and technology alignment.
• Drive process improvement, standardization, and change management across multiple brands.
• Report on progress, adoption metrics, ROI, and impact to senior leadership.
• Facilitate training, knowledge transfer, and adoption strategies tailored to each region and brand.
• Encourage cross-brand collaboration and sharing of best practices to improve consistency and scalability.
• Develop and maintain playbooks, frameworks, and governance models for enterprise initiatives.
• Monitor post-implementation performance, ensure issues are resolved and optimization opportunities identified.
• Act as a liaison between business operations and IT, translating business needs into technical solutions and ensuring value realization.
• Champion data-driven decision-making, ensuring reporting, analytics, and insights are leveraged effectively.

This is a remote role in the USA.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Bachelor’s degree in Business, Operations, Technology, or related field; or 7+ years in home services operations with proven leadership experience.
• Proven expertise in Service Titan (both field and back office). Experience with similar platforms to ServiceTitan are also acceptable like - Jobber, Housecall Pro, Service Fusion, FieldEdge, Workiz, FieldPulse, Simpro, or Service Autopilot
• Experience leading multi-workstream Service Titan projects at scale.
• Strong communicator with the ability to explain complex processes clearly.
• Skilled at risk identification and problem-solving.
• Track record of driving adoption and achieving measurable outcomes.
• Ability to do some configurations in the tool as well as work with the vendor for major implementations.

• home services industry that understand our key technology platforms and best practices for our industry.
• PMP, Agile, or equivalent experience.
• Experience in multi-brand or multi-region operations.
• Strong analytical, relationship-building, and stakeholder management abilities.
• Excellent presentation and training skills.
• Familiarity with integration tools, APIs, or middleware.
• Adaptability in fast-paced, evolving environments.

$90,000 to $115,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role include: Medical, Dental, Vision Insurance, 401k, and bonus eligible.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.