Job Description
A client of Insight Global is seeking a Technical Support Analyst to support device preparation and deployment efforts within a fast-paced distribution center environment. On a day-to-day basis, this individual will receive returned or damaged equipment, evaluate condition to determine repair versus replacement, and perform hands-on device preparation including OS wipes, manual imaging (USB-based), and system builds. They will deploy software and configure devices using tools such as NinjaOne, while ensuring all laptops and desktops are fully staged and ready prior to handoff for distribution. This role also supports the full asset lifecycle, from intake and build to shipment preparation, and may involve light ticketing work using systems like Freshservice. The ideal candidate will collaborate closely with a small technical support team to manage workload efficiently and meet deployment timelines.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 2+ years of experience in a technical support, IT support, or device deployment role
- Hands-on experience with device imaging, hardware builds, or pre-deployment setup
- Experience working with Windows operating systems
Basic understanding of IT hardware (laptops, desktops, peripherals) and troubleshooting fundamentals
- Strong work ethic, reliability, and ability to take direction and learn in a fast-paced environment
- Solid problem-solving skills and “common sense” approach to troubleshooting
Nice to Have Skills & Experience
- Experience working in a hands-on / warehouse / depot-style environment supporting device lifecycle tasks
- Ability to perform manual OS installs and device configuration (USB-based imaging or similar)
- Experience with Ninja One
- Experience with MAC OS
- Familiarity with ticketing systems and documenting work like freshservice (training provided if needed)
- Any industry related certifications
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.