Job Description
- Oversee vendor support and assist, assess, and drive technical support requests to resolution.
- Research, investigate and determine potential root cause of technical issues, using existing web portals, tools, dashboards to identify and engage correct teams to expedite resolution for deployed restaurant technology solutions.
- Follow-up and ensure effective communication, resolution, and closure of requests. Drive engagement with vendors, onsite contacts, and all other stakeholders to expedite and restore services.
- Complete proactive monitoring processes to ensure ongoing health and stability of restaurant technology solutions – using web portals, tools, dashboards, and existing vendor/escalation point support teams.
- Compose, compile, and deliver technical documentation, processes, and reporting/analysis of data pertaining to role and duties
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Technical expertise with the Oracle Simphony POS platform
- Analytical problem solving skills
- EMC - editing and viewing
- Understanding of Comcast networking principles - Meraki
- Implementation and deployment of kiosks
- Linux Scripting
- Datadog
API experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.