Job Description
We are seeking a senior‑level Windows and Print Services engineer to support and maintain a large‑scale, enterprise printing environment. This role requires deep hands‑on experience with Windows Server print infrastructure, enterprise endpoints, and Tier 3 troubleshooting in production environments. Prior healthcare experience is a plus but not required.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Core Technical Experience
Strong hands‑on experience with:
Windows Server (including Print Services role)
Windows 10 / Windows 11 in enterprise environments
Centralized print servers supporting large production user populations
Printing & Device Expertise
Hands‑on experience with:
HP enterprise printers
Printer driver management, with strong preference for HP Universal Print Driver
TCP/IP printing, including queue creation and troubleshooting
DNS fundamentals as related to printing
SNMP basics for printer status and monitoring
Support & Troubleshooting
Demonstrated ability to operate independently at a Tier 3 support level
Root‑cause analysis of complex print failures
Performance and stability troubleshooting
Support of mission‑critical printing environments
Nice to Have Skills & Experience
Experience with Group Policy related to printing and endpoint configuration
Prior experience in healthcare or other regulated environments
Familiarity with printing in VDI environments
Exposure to IGEL‑based printing or non‑traditional endpoint platforms
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.