Field Service Manager

Insight Global is looking for a Field Service Manager which is a critical support role to the Service Technicians, to ensure strong planning and coordination for all service inspection and repair activity. The Field Service Manager is the liaison between customers and other team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service technicians.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2+ years’ experience in business-to-business customer service experience is required.
Prior experience in scheduling, dispatching, or administration in the fire protection, construction or service industry, preferred.
Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.
Working knowledge of JD Edwards E1 or other ERP system

Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.
Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.
Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.