Job Description
As the Customer Service Lead, you will be responsible for providing world-class service and assistance to our D2C customers, specialty stores, and internal sales teams. This is
a high-impact role that ensures the seamless flow of orders and financial adjustments across our digital and wholesale channels. You will act as a critical liaison between the SVP of Sales and various operational departments, including credit, shipping, and billing, to resolve discrepancies and optimize the customer journey.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-5+ years of experience in customer service or the retail industry.
-Advanced proficiency in Excel and Word
-Solid understanding of EDI transimittals, order allocation and RTA process
Nice to Have Skills & Experience
-Experience with Essentus, Business Objects, and Web-based ordering systems.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.