Job Description
A company headquartered in Boulder, Colorado is seeking to add a System Support Engineer to their growing team. In this role, you will serve as a Tier II support resource by troubleshooting, resolving, and escalating HRIS system issues while acting as a liaison between customers, engineers, and internal teams to ensure timely resolution. You will support Workday functionality, including break/fix issues, basic configuration, and system operations, while developing and maintaining knowledge base articles, training aids, and clear documentation. The role includes delivering one-on-one training and guidance to users, assisting with Quality Assurance testing by writing test scripts and supporting User Acceptance Testing, and organizing complex technical information into clear, logical steps for both technical and non-technical audiences. You will monitor and drive performance against support metrics such as ticket backlog, response times, and SLOs, while also providing occasional operational support, including data entry and system-related administrative tasks. This position will be based in Orlando, FL with a hybrid work schedule requiring a minimum of 2 days onsite per week for team collaboration. This role is offering a base salary of $70,000 - $100,000k based on years of experience. If this sounds like the role for you, please apply today!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years of experience in a technical support or support engineer role
Hands-on experience providing Tier 2 support for HRIS or enterprise systems
Working knowledge of the Workday platform
Experience with case management systems and inbound customer support tools
Strong problem-solving skills with the ability to troubleshoot complex technical issues
Ability to document processes, create knowledge base articles, and deliver training materials
Experience working with performance metrics tied to Service Level Objectives (SLOs) and Key Performance Indicators (KPIs)
Bachelor’s degree in Computer Science, Information Technology, or a related field
Nice to Have Skills & Experience
Experience supporting Workday HCM and/or Finance modules
Familiarity with no-code or low-code configuration within Workday
Experience collaborating closely with engineering, product, and customer-facing teams
Exposure to Quality Assurance testing, test script creation, or User Acceptance Testing (UAT)
Background in project management or customer support program design
Background supporting nonprofit or mission-driven organizations
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.