Job Description
The Cellular Analyst is responsible for managing and supporting the agency’s cellular services environment, including mobile phones, tablets, hotspots, and other SIM‑enabled devices. This role supports approximately 10,000 cellular lines of service across multiple carriers and provides direct end‑user support, device deployments, service activations, and project coordination. The position operates in a fast‑paced, evolving environment and requires strong problem‑solving skills, adaptability, and a proactive, self‑driven mindset.
Key Responsibilities
Cellular Service & Device Management
Manage and support approximately 10,000 cellular lines of service
Support phones, tablets, hotspots, cameras, infrastructure devices, drones, and internet services tied to SIM‑enabled hardware
Activate, modify, and deactivate cellular lines and SIM cards
Maintain and manage services across Verizon, AT&T, and T‑Mobile
Utilize and manage carrier portals extensively for service administration
End‑User Support
Provide technical support for mobile devices via:
Email
Phone
Microsoft Teams
In‑person assistance
Troubleshoot device connectivity, service, and configuration issues
Support a mixed device environment:
~85% iOS (iPhone)
~15% Android
Deployments & Mobile Device Management
Perform cell phone and tablet deployments
Support and manage devices through the organization’s Mobile Device Management (MDM) platform
Current platform is not Ivanti Neurons
Potential future transition to Microsoft Intune (experience strongly preferred)
Support Samsung devices; Samsung Knox experience is a plus
Project Coordination & Support
Coordinate and support small to mid‑scale projects requested by internal teams
Gather requirements and assess use cases to recommend appropriate mobile or connectivity solutions
Examples include:
Addressing connectivity challenges in specific geographic areas
Supporting temporary or transferred teams with internet solutions
Assisting with deployment of camera or mobile technology solutions
Collaborate with a dedicated Project Management team for large‑scale initiatives
On‑Call Support
Participate in an on‑call rotation:
2 weeks primary on‑call
Followed by 2 weeks backup on‑call
On‑call coverage is 24/7, including nights, weekends, and holidays
Work Schedule
Standard schedule: Monday–Friday, 8:00 AM – 5:00 PM (on‑site)
Occasional alternative shift: 11:00 AM – 8:00 PM, as needed
On‑call responsibilities as outlined above
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Experience supporting cellular devices and services in an enterprise or agency environment
Hands‑on experience with carrier portals (Verizon, AT&T, T‑Mobile)
Strong troubleshooting skills for mobile devices and cellular connectivity
Ability to support end users with varying technical skill levels
Strong communication skills and customer‑service orientation
Ability to work independently in a fast‑moving, evolving environment
Nice to Have Skills & Experience
Experience working in:
Carrier repair environments
Apple Genius Bar or similar Apple support roles
Experience with Microsoft Intune
Experience with Samsung Knox
Exposure to or experience with project coordination or project management
Background supporting large‑scale mobile device environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.