Technical Lead - Digital Applications & AI

Role Overview
This is a hands‑on Technical Lead role, not a Head‑of or people‑manager position. The individual will act as the primary technical execution lead supporting the Head of Digital Applications & AI, owning architecture, delivery quality, and technical decision‑making across the digital ecosystem.
The role sits at the intersection of digital experience platforms, modern application engineering, and applied AI enablement. The Technical Lead will guide delivery across internal teams and a large system‑integrator footprint, while remaining deeply involved in solution design, code‑level decisions, and production readiness.
This role requires someone who can lead through influence, set the technical bar, mentor engineers and vendors, and ensure digital platforms are stable today while being built for AI‑enabled personalization and self‑service tomorrow.


Day‑to‑Day Responsibilities
Technical Leadership & Solution Ownership
• Own architecture, design, and end‑to‑end technical delivery of digital initiatives
• Ensure solutions are production‑ready, scalable, secure, and reliable
• Lead technical design discussions and trade‑off decisions
• Establish reusable components, patterns, and engineering best practices
• Identify performance, scalability, and stability risks early
Modern Digital Application Delivery
• Lead development of Angular / TypeScript front‑end experiences
• Design and build Node.js services and REST / GraphQL APIs
• Implement AWS serverless architectures (Lambda, API Gateway, IAM)
• Integrate enterprise platforms such as Salesforce and Guidewire
• Support CI/CD pipelines, infrastructure‑as‑code, and cloud‑native delivery
AI Enablement & Applied AI Operations
• Support chatbot and agent‑based AI platforms (e.g., Salesforce Agentforce)
• Apply AI development patterns including:
○ Prompt orchestration
○ Vector databases
○ Retrieval‑Augmented Generation (RAG)
• Leverage AI operational tooling for:
○ Prompt and model monitoring
○ Evaluation dashboards
○ Telemetry, usage tracking, and governance
Personalization & Digital Conversion
• Drive hyper‑personalization strategies using:
○ Adobe Target
○ CDPs and decisioning engines
• Partner with business stakeholders to increase online conversion and self‑service adoption
Operational Excellence
• Manage technical backlogs in Jira
• Maintain documentation in Confluence
• Partner with operations/SRE on monitoring, alerting, reliability, and RCA
Troubleshoot complex, multi‑tier production issues

Compensation: $65/hr to $71/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must‑Have Qualifications:
• 10+ years of overall software engineering experience
• 3–5+ years operating as a senior technical lead / technical owner
• Strong hands‑on experience with:
○ Angular, TypeScript, HTML5, CSS3
○ Node.js, REST and GraphQL APIs
○ AWS serverless (Lambda, API Gateway, IAM)
○ SQL and NoSQL databases
• Experience with:
○ Cloud‑native CI/CD pipelines
○ Docker
○ Terraform or CloudFormation
• Experience integrating Salesforce or Guidewire (one required; both a plus)
Proven ability to lead and influence vendors and system integrators

Nice‑to‑Have:
• Adobe ecosystem experience:
○ AEM
○ Adobe Analytics
○ Adobe Target
• Experience with:
○ CDPs
○ Personalization engines
○ AI chatbots or LLM‑driven features
• Hands‑on exposure to AI tooling:
○ LangChain or similar frameworks
○ Vector databases
○ LLM orchestration APIs
○ Coding agents (e.g., Codex, Claude)
• Familiarity with AI Ops / governance tooling
Background in membership‑based, retail, insurance, or regulated environments

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.