Job Description
• Support world cup initiatives
• Provide technical support for live and recorded television productions across studios and production control rooms
• Support and maintain broadcast production systems, performing troubleshooting and preventative maintenance
• Monitor ticketing systems, respond to support requests, and resolve assigned issues
• Collaborate with engineering and technical teams on projects, system upgrades, and enhancements
• Support virtualization and cloud initiatives for production systems
• Monitor system availability and health to ensure high‑performance production operations
• Create and update configuration documentation, SOPs, and training materials
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3+ years of recent experience supporting television production, streaming, or master control environments
• Hands‑on experience supporting broadcast production equipment including video routers, production switchers, audio consoles, graphics and playback systems, studio cameras, encoders, and wireless audio
• Experience supporting live television productions in multi‑studio or control room environments
• Willingness to work evenings, overnights, weekends, and holidays based on production schedules
Nice to Have Skills & Experience
• Experience supporting virtualization or cloud‑based production systems (on‑prem or cloud)
• Programming or scripting experience (Python, Bash, PowerShell)
• Experience with systems monitoring tools such as Datadog, Op5, New Relic, or similar
• Ability to provide clear technical feedback and adapt quickly in live production environments
• Bachelor’s degree in Computer Science, Systems Engineering, Electrical Engineering, or related field, or equivalent work experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.