Remote Diagnostics Specialist

Insight Global is seeking a Diagnostics Specialist to support one of our trusted partners in the healthcare and workers’ compensation space. This is a 100% remote opportunity.

Responsibilities include:
• Receiving and managing incoming referrals as they are assigned
• Contacting injured workers to complete prescreening questions
• Communicating with claims adjusters as needed to obtain authorization, coordinating directly with insurance carriers
• Coordinating and scheduling diagnostic imaging services (MRIs, CT scans, X‑rays, etc.) for injured workers based on nearest location and availability
• Confirming completed appointments and ensuring reports are obtained
• Accurately documenting all patient information

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 2–5 years of experience handling outbound insurance carrier calls
• Strong ability to multitask and remain organized while managing assigned responsibilities
• Healthcare experience required; preference for candidates with exposure to diagnostic studies and patient services
• Friendly, empathetic demeanor with a patient‑first mindset
• Excellent verbal and written communication skills, including the ability to draft clear, professional emails to patients and customers

• Prior experience working with injured workers and/or workers’ compensation cases
• Familiarity with various types of diagnostic imaging and the ability to differentiate between studies

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.