Job Description
Our client is looking for a Project Manager to join their team for their integration of Genesys Cloud Contact Centre. The Genesys Project Manager will act as the single point of contact for Teva / ANDA throughout the Genesys Cloud implementation. This role is responsible for end to end project delivery, ensuring scope, timelines, risks, and dependencies are actively managed while driving execution through the Genesys delivery methodology, standardized governance, and recurring status reporting. You will serve as the primary point of contact between Genesys and customer stakeholders throughout the project lifecycle. You will own and track all aspects of project delivery, including scope, milestones, risks, issues, and dependencies and guide the project through the Genesys implementation methodology, from initiation through go live and post go live support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Hands on experience managing Genesys Cloud / contact center implementations
- Strong project management discipline with experience in:
Enterprise IT delivery, Multi vendor coordination & Executive level status reporting
- Experience working with telecom, security, and architecture stakeholders in large enterprise environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.