Job Description
• Provide first line, in-person, telephone, and remote IT support to employees. Diagnose and resolve technical problems related to computer systems, hardware, and software. Escalate issues as required by IT staff. • Manage user requests using help desk ticket system. • Install, configure, and update software applications and operating systems. Set up and maintain hardware components, including desktops, laptops, mobile devices, printers, and other peripherals. • Respond to user inquiries regarding computer and mobile device hardware and software operation and use. Conduct training sessions and create documentation to empower users to troubleshoot common issues independently. • Off-hours, on call support on a rotational basis. • Observe and promote Company standards and policies on safety, quality, and productivity
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
High School diploma, or GED.
• Strong knowledge of Microsoft Windows 10/11 and Microsoft 365 environment.
• Proficient in troubleshooting hardware and software issues.
• Understanding of Remote Desktop Services and Active Directory.
• Knowledge of Apple iPhone devices and operating systems
• 2+ years of previous experience with troubleshooting computer and network problems
• Strong customer service and communication skills.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.