Capacity Analyst

The Capacity Analyst is responsible for designing, maintaining, and optimizing ambulatory provider scheduling templates across the enterprise. This role partners closely with Capacity Management, patient access leadership, clinical leaders, and providers to improve patient access, provider utilization, and overall operational efficiency. By leveraging Epic scheduling tools and access data analytics, the Capacity Analyst drives improvements that enhance both provider productivity and the patient experience.
Scheduling & Template Management

Design, monitor, and maintain ambulatory provider scheduling templates in alignment with enterprise standards
Ensure high-quality scheduling infrastructure, including visit types, appointment slot designations, and decision tree tools
Analyze and validate scheduling templates for accuracy, appropriateness, and readiness prior to release

Capacity Optimization & Analytics

Review provider schedules and utilization data to identify opportunities to improve access and productivity
Use Epic reporting tools, Template Advisor, and Access Data Analytics to conduct quality assurance and performance reviews
Apply performance improvement recommendations based on access and utilization metrics

Collaboration & Stakeholder Support

Partner with Capacity Management, patient access teams, clinical and operational leadership, and providers to remove barriers to patient access
Serve as a subject matter expert for scheduling, template design, and access optimization for assigned departments or specialties
Facilitate provider onboarding by configuring scheduling applications in Epic, including visit types, durations, locations, and templates

Policy, Compliance & Governance

Assist in developing and communicating policies and procedures related to scheduling and provider templates
Ensure all scheduling builds comply with organizational standards, guidelines, and departmental policies
Escalate unresolved issues or negotiations to leadership when necessary

Auditing, Reporting & Tools Maintenance

Conduct audits and reviews of scheduling infrastructure, including templates and decision trees
Maintain and update team tools such as dashboards, template libraries, and SharePoint resources
Provide investigative findings and reporting insights to support decision-making

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Bachelor's Degree
Cert: EPIC Cadence and Prelude
4+ years of Experience working within Provider Utilization
2+ years of experience in hospital/medical operations related to patient access and clinical systems
1+ year of experience in epic decision tree, cadence, prelude
1+ year of template build experience

Clinical Experience
EPIC Ambulatory
Power BI exp

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.