Job Description
Jupiter Medical Center is seeking a Unified Communications Engineer to design, deploy, and support enterprise communication and collaboration solutions across a campus‑based and remote healthcare environment. This role is responsible for maintaining highly available voice, video, messaging, conferencing, and mobility solutions that support clinical and business operations.
This is a hands‑on engineering role, not project management. The engineer will lead Tier‑3 troubleshooting, support incident and disaster response communications, and partner closely with clinical teams, IT leadership, and vendors to improve communication reliability and user experience. The role also contributes to enterprise mobility strategy, conference room solutions, and ongoing optimization of unified communications platforms.
This position is ideal for a senior‑level UC engineer with healthcare experience who enjoys owning complex systems, mentoring others, and supporting mission‑critical communications in a hospital environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 7+ years of Unified Communications engineering experience, OR Bachelor’s degree in telecommunications/computer science plus 3+ years UC experience
• 3+ years supporting healthcare environments, working directly with clinicians and care delivery teams
• Strong experience designing, deploying, and supporting enterprise Unified Communications systems
• Hands‑on experience with VoIP networking, including LAN/WAN architectures and SIP/telecom services
• Experience deploying and supporting voice, video, and collaboration platforms
• Strong understanding of TCP/IP, remote access services, and network fundamentals
• Experience with Microsoft Teams and enterprise collaboration tools
• Ability to act as a technical lead for issue resolution, troubleshooting, and root cause analysis
• Experience working with telecom carriers, provisioning, billing, and escalation processes
• Strong communication skills and ability to work cross‑functionally with IT, business teams, and vendors
Nice to Have Skills & Experience
• Experience with Avaya, Vocera, PatientKeeper
• Experience supporting conference room AV and collaboration technologies
• Familiarity with contact center solutions (Avaya or Cisco)
• Experience with MDM (Mobile Device Management) programs, including BYOD
• Scripting experience using PowerShell or similar tools
• Knowledge of Microsoft AD, DNS, DHCP, firewall technologies
• Preferred vendor exposure: Microsoft, AWS, Avaya, Cisco, AudioCodes, Polycom, Jabra/Plantronics
• Relevant certifications (Microsoft, Cisco, Avaya, Q‑Sys, Crestron)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.