Job Description
The Application & Device Support Analyst is a mid-level role responsible for the deployment, configuration, and ongoing support of enterprise mobile devices and the applications that run on them. This position goes beyond basic device management - the ideal candidate brings a QA mindset to application-level troubleshooting, navigating live environments, identifying issues, and escalating findings with clear documentation. The role operates within complex, secure enterprise network environments and requires a solid technical foundation across networking, cloud platforms, and client-server systems.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3+ years of experience in IT support, mobile device management, or application support roles.
• Hands on experience with MDM tools.
• Demonstrated ability to navigate enterprise applications, test functionality, and report issues in a structured way.
• Experience supporting enterprise level, secure private networks (not just public/consumer environments)
• Understanding of basic networking concepts: TC/IP, DNS, DHCP, VLANS, and firewall configurations.
• Working knowledge of relational databases at a conceptual level (e.g., understanding how data flows between application layers).
Basic SQL or log analysis experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.