Job Description
We are seeking a Patient Relations Manager to support our MDVIP-affiliated primary care practice. This role ensures an exceptional, concierge‑level patient experience while managing membership engagement, communication, and daily front‑office operations.
Key Responsibilities
Serve as the primary contact for MDVIP members and deliver a high‑touch service experience
Manage membership onboarding, renewals, and retention outreach
Coordinate annual wellness exams and MDVIP program requirements
Oversee patient communication, reminders, and practice updates
Support scheduling, referrals, and administrative workflow
Maintain compliance with MDVIP standards and practice policies
Compensation: $40k - 60K Exact compensation may vary based on several factors, including skills, experience, and education.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications:
MDVIP experience
Experience in healthcare administration, patient relations, or concierge service
Strong communication and relationship‑building skills
Organized, proactive, and comfortable managing multiple priorities
EMR and patient‑portal proficiency preferred
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.