Job Description
The ServiceNow Administrator is responsible for configuration and maintenance of the ServiceNow platform and enhancing functionality. This role ensures optimal performance, usability, and alignment with business processes across ITSM modules and integrations.
• Administer and maintain the ServiceNow platform, including user access, workflows, and configurations. Ensuring optimal performance and user experience.
• Configure and optimize Service Operations Workspace to support Service Desk operations
• Collaborate with cross-functional teams to gather requirements and implement platform enhancements Lead and support projects involving automation, Virtual Agent (chat), integrations, and emerging ServiceNow capabilities.
• Manage and maintain ServiceNow integrations with third-party systems (e.g., monitoring tools, CMDB sources, HR systems, cloud platforms).
• Create and maintain documentation for configurations, processes, procedures, and integration architecture.
• Support platform upgrades and new module implementations.
• Ensure compliance with ITIL standards and internal governance policies.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Minimum 5 years of experience administering ServiceNow.
Experience managing and troubleshooting ServiceNow integrations.
Proficiency in scripting (JavaScript), Flow Designer, and UI Policies.
Familiarity with CMDB, Discovery, and Performance Analytics is a plus.
Exposure to additional ServiceNow modules (HRSD, ITOM, SecOps, SOW etc.) is a plus.
Strong Communication Skills.
Strong analytical thinking and problem-solving abilities.
Tools and Technologies Used:
ServiceNow (including ITSM, SOW, IntegrationHub, Flow Designer)
JavaScript, HTML/CSS
REST/SOAP APIs, MID Server
Monitoring and alerting tools (e.g., SolarWinds, Dynatrace)
Reporting and dashboards
Nice to Have Skills & Experience
Certifications: ServiceNow System Administrator certification; ITIL Foundation preferred.
Education: Bachelor’s degree in Computer Science, Information Systems, or related field preferred
Familiarity with Virtual Agent, AI Search, or Performance Analytics is a plus.
Familiarity with CMDB, Discovery, and Performance Analytics is a plus.
Exposure to additional ServiceNow modules (HRSD, ITOM, SecOps, SOW etc.) is a plus.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.