Job Description
Must-Haves:
· High school diploma or GED
· 1 year of experience service desk
· Customer service
· Good communication
· Knowledge of basic service desk functions
Plusses:
· Service Now
· Ticketing systems
· Remote in access and password reset experience
Day-to-Day:
· This individual will primarily be focused on basic service desk functions, including password resets, account unlocks, and remote access to computers.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must-Haves:
· High school diploma or GED
· 1 year of experience service desk
· Customer service
· Good communication
· Knowledge of basic service desk functions
Plusses:
· Service Now
· Ticketing systems
· Remote in access and password reset experience
Day-to-Day:
· This individual will primarily be focused on basic service desk functions, including password resets, account unlocks, and remote access to computers.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.