Instructional Designer

Our client is looking for a Technical Trainer/Instructional Designer to work on the state’s Child Welfare System onsite in Tallahassee. In this role you will play a critical role in supporting the implementation and adoption of the Florida Comprehensive Child Welfare Information System (CCWIS). This position is responsible for developing and delivering high-quality training materials, ensuring alignment with Florida statutes and administrative codes, and facilitating effective communication between project teams and stakeholders. The ideal candidate will be a proactive communicator, skilled instructional designer, and collaborative team member with a strong understanding of child welfare systems and case management workflows. Conduct assessments of current technology capabilities, challenges, and opportunities. Responsibilities include but are not limited to:
Curriculum Development & Training Delivery
• Design and develop training content including user guides, instructional videos, FAQs, and learner resources.
• Ensure training materials align with Florida Statutes, Florida Administrative Code, and Department CFOPs.
• Organize and deliver training sessions to internal staff and external stakeholders as needed.
Project Collaboration & Stakeholder Engagement
• Participate in regular CCWIS meetings to assess readiness for curriculum development.
• Maintain consistent communication with the CCWIS Team Lead, project leads, and stakeholders.
• Collaborate with subject matter experts to ensure training content reflects current workflows and system functionality.
Reporting & Compliance
• Monitor and report on training compliance and effectiveness.
• Conduct fact-finding research to support curriculum updates and improvements.
• Identify training gaps and propose solutions to enhance user adoption and system utilization.
Technical & Analytical Support
• Organize data into logical formats for presentation in reports and training materials.
• Apply problem-solving techniques to address training-related challenges.
• Stay current with system updates and evolving technologies used within CCWIS.

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• Demonstrated experience in developing and implementing technology strategies or enterprise policies for a large organization
• Knowledge of FloridaSafeFamiliesNetwork (FSFN), FL CCWIS, or similar state agency records/case management systems and associated workflows
• Experience in organizing data into logical formats for presentation in reports, documents, and other written materials
• Experience in conducting fact-finding research
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities
• Strong knowledge of curriculum development.
• Ability to provide excellent customer support; meticulous quality of work and work product
• Demonstrated knowledge of FloridaSafeFamiliesNetwork (FSFN), CCWIS, or similar case management systems.
• Experience in instructional design, curriculum development, and training delivery.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in creating digital training content (e.g., videos, guides, e-learning modules).
• Familiarity with Florida child welfare policies and procedures.
• Ability to work flexible hours, including evenings and weekends when necessary.

• Experience in public sector or child welfare environments
• Knowledge of adult learning principles and training evaluation methods.
• Proficiency with tools such as Microsoft Office, Adobe Creative Suite, or e-learning platforms

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.