Job Description
Our Client is looking to bring on a local to Miami Florida Intermediate Technical Service Delivery Manager for Managed Service Providers. This person will be responsible for overseeing the performance of the MSP within their designated area, ensuring the vendor meets service level agreements (SLAs) and performance expectations. This role involves managing the vendor throughout the entire operational lifecycle, including user support, platform updates, monitoring, stability, and optimization. This person will act as the primary escalation point for the vendor and collaborates with the MSP, other TSDMs, and leadership to ensure high-quality support and continuous improvement. This person will ensure consistent, reliable service delivery, and build trust contributing to the teams success.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 10 years of experience as a Tech Service Delivery Manager within Data Storage and Protection for MSPs
• Experience with Red Hat Linux, including version management, security protocols, patching, and upgrades, or similar technologies
• Experience with Enterprise Storage solutions like Dell Powermax and PowerScale, or equivalent technologies
• Experience of Enterprise data protection tools such as Veritas NetBackup, or similar technologies
• Experience managing extensive infrastructure environments, including servers, hypervisors, storage, and backup from a managed services perspective
• Skills in technical problem management and escalation procedures
• Experienced background in Operation Support and/or Service Delivery
• Experience working with vendors to support operations and meet SLAs
• Experienced collaborating with cross-functional teams to achieve shared objectives and drive results
• Experience with SDLC methodologies (Agile, Hybrid, Waterfall) and project management practices
• Experience with Microsoft Windows Server
• MUST HAVE BE STRONG COMMUNICATOR with great personality (exciting, engaging, not shy) able to communicate clearly across leaders and executives – hold people accountable to drive projects forward
Nice to Have Skills & Experience
• Certifications:
o Project Management Professional (PMP)-PMI
o Information Technology Infrastructure Library (ITIL)
• Masters Degree relevant field
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.