Job Description
We are seeking an experienced and proactive ServiceNow Demand Manager to lead and oversee the demand management function for our ServiceNow platform. The Demand Manager will be responsible for driving the demand intake, prioritization, and lifecycle processes, ensuring alignment with business objectives and maximizing the value delivered by service management platform initiatives. This role requires strong leadership, strategic thinking, and collaboration with cross-functional teams and senior stakeholders to enable effective decision-making and efficient demand fulfillment.
• Lead and manage the end-to-end demand management lifecycle within ServiceNow, ensuring demands are accurately captured, prioritized, and progressed in alignment with organizational priorities.
• Develop, implement, and continuously improve demand management policies, frameworks, and best practices to streamline intake, prioritization, and delivery processes.
• Collaborate closely with senior leadership, business units, and IT teams to gather demand requirements, assess business value, and establish clear prioritization criteria.
• Monitor the demand pipeline health, proactively identifying and resolving blockers or gaps that affect demand progression and delivery timelines.
• Provide leadership, guidance, and mentorship to demand coordinators and cross-functional team members supporting the demand function.
• Facilitate regular demand review and governance meetings, driving transparency and accountability across stakeholders.
• Drive continuous improvement efforts in demand forecasting, resource allocation, and communication strategies to optimize demand flow and customer satisfaction.
• Act as the escalation point for complex or high-impact demand issues, ensuring timely resolution and stakeholder alignment.
• Maintain high quality and accuracy of demand records in ServiceNow, reporting key metrics and insights to executive leadership to inform strategic decision-making.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Proven experience in demand management, portfolio management, or related leadership roles within an enterprise IT Service Management environment.
• Strong understanding and hands-on experience with ServiceNow platform demand and portfolio management capabilities preferred.
• Demonstrated ability to develop and execute demand management strategies, frameworks, and governance processes.
• Excellent leadership, stakeholder management, and interpersonal communication skills, with the ability to influence at all organizational levels.
• Strong analytical, problem-solving, and organizational skills, with a detail-oriented approach to managing complex demands.
• Familiarity with ITIL and enterprise service management best practices is desirable.
• Strong reporting and data analysis skills (SNOW, PowerBI, Workbench)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.