Job Description
A client of Insight Global’s is looking for a Service Desk Analyst to provide support for incident resolution and requests reported to the service desk. Responsibilities include assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or hardware components. You will be responsible for collecting info through customer conversation, accessing support tools, and additional support staff if needed. Problems beyond the scope of your liability or responsibility are resolved by engaging in a timely manner other resources within the company. pay range 24-25/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3+ years’ experience supporting end user computing and networking services
• 1+ years of service desk experience
• Microsoft Office 365
• Active Directory
• iOS support (mobile + MacBook’s)…basic stuff
• OS/App deployment tools and end point management technology
Nice to Have Skills & Experience
Bachelor's
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.