Job Description
Insight Global is looking for a Technical Support Representative to support one of their customer in the Bradenton/Sarasota area. This person will be responsible for technical support and triage for fire alarm and fire safety equipment. They will work cross functionally with engineering and IT teams as well as field crews in order to provide solutions and troubleshooting via phone, video call or remote access.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Highschool diploma or GED equivalent
Experience with either install, service or technical support of fire safety equipment.
Familiarity with major fire alarm/security brands like Honeywell, Lenel, Edwards, etc.
Nice to Have Skills & Experience
NICET level 1 certification
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.