Technical Business Analyst

Were seeking a Senior Technical Business Analyst with 5+ years of experience to support business change initiatives by capturing, analyzing, and documenting requirements, and delivering effective solutions. This role involves close collaboration with stakeholders, IT teams, and vendors, requiring strong analytical, communication, and problem-solving skills. The ideal candidate will have a professional and approachable demeanor, as the role involves interfacing with employees across departmentsoften requiring access to their systemswhile maintaining a courteous yet firm approach to ensure security and compliance. This role can pay between 50-60 depending on experience level.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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5+ years of business analysis experience
Proven ability to gather, document, and translate business needs into technical requirements (and vice versa)
Strong understanding of data quality, integration, and performance requirements
Skilled in explaining technical concepts to non-technical users
Proficient in creating process diagrams and workflows
Familiarity with SSO integrations and SAML authentication
Confident in leading meetings and facilitating requirements sessions and working within a cross-functional team setting
Experience utilizing:
Service Now - for tracking support tickets, documenting requirements, managing change requests, and integrating with development tools
Jira - for creating and managing work items, sprint planning, and visualizing workflow
Azure DevOps (ADO) - for writing user stories, managing backlogs, linking requirements to test cases, and tracking bugs

Experience with SharePoint content management

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.