The Help Desk Technician plays a key role in initiating support responses and maintaining ongoing communication with clients. This position requires strong skills in troubleshooting, problem-solving, communication, and situational awareness. Most support tasks are performed remotely using specialized software tools, though occasional travel to client sites may be necessary to deliver on-site services.
Under the guidance of the Administration team and through regular communication, the Support Technician is responsible for delivering core services and monitoring for managed service clients.
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Experience with Microsoft desktop operating systems in domain environments required
Understanding of Microsoft Active Directory
Experience with Office 2013 or later required
Proficient PC and Network related troubleshooting skills
Ability to research solutions to various issues on web sites or using other technical sources
Microsoft, A+, Network+ certifications PREFERRED
Basic understanding of IP networks
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.