This candidate will be assisting patients in scheduling their appointments for outpatient services. They will be taking a minimum of 70+ inbound/outbound calls per day. Calls will include but are not limited to preregistration, coordinating patient schedules to maximize patient and physician satisfaction, estimating patient financial responsibility, collect insurance information, payment information, and deductible. In addition, this candidate will ensure that the patient meets the hospital financial policies/guidelines for services scheduled. Lastly this candidate will communicate to the patient any necessary instructions and directions for their appointments plus any additional information from the doctor.
The ideal candidate possesses great customer service skills, has a strong ability to multitask, can problem solve quickly, can de-escalate situations, and work with difficult patients. This candidate will be using Altera (EMR) and navigating 10 other systems so they need to be tech savvy while also driving the conversation with the patient.
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Knowledge of ICD-9/ICD-10 coding and current CPT coding
Knowledge of commercial insurances and their portals (Cigna, Aetna, BCBS, UHC)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.