A client of Insight Global is looking for two technical support specialists to remotely join their team. This person will be responsible for providing the first line of defense to their clients for their product support and provide support via email, phone and the clients ticketing system. This person will be supporting 3 different products within the clients portfolio and be responsible for fielding inbound calls from customers and helping to close out some of the backlog of tickets. The hours for this role will be 8:30am -5 pm AEST (4 am IST-12:30 pm IST ) (6:30 am PHT- 3 pm PHT).
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- 2+ years of experience providing technical support with enterprise and b2b e-commerce customers
Phone support & Email support
- Experience working in an agile environment
- Must have good communication skills (Written & Verbal)
Must speak fluent English
- Strong SQL skills (queries, stored procedures, triggers, functions)
- Experience with relational databases (MSSQL, MySQL, PostgreSQL)
- Debugging skills using web browser development tools
- Experience with REST APIs
- Familiarity with PHP, JavaScript, HTML, CSS, jQuery
Exposure to CRM and ERP systems (e.g., PRONTO, Microsoft Dynamics NAV/AX, NetSuite, SAP)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.