Technical Customer Support

Post Date

Jul 01, 2025

Location

Melbourne,
Florida

ZIP/Postal Code

32919
US
Sep 13, 2025 Insight Global

Job Type

Contract-to-perm

Category

Help Desk

Req #

ORL-792168

Pay Rate

$25 - $31 (hourly estimate)

Job Description

A client of Insight Global is looking for a Technical Customer Support Specialist to join their team. The position is fully onsite in Melbourne, FL. The Specialist will be supporting a federal program in a fast paced, team environment. The Specialist will start in the customer support position and be trained on a critical technology for the client.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

5+ years of customer service experience
Ability to type without looking
Experience with fault isolation troubleshooting
Team player
Ability to multitask
Ability to learn a new technology
Ability to obtain a public trust clearance

Nice to Have Skills & Experience

Helpdesk experience
Military background
Network+
Networking experience with OSI Layers 1, 2, and 3.
Networking technologies experience with SONET and/or Time Division Multiplexing (TDM).

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.