Helpdesk Specialist

Job Overview
The Helpdesk Specialist provides dedicated support to project managers utilizing Trimble Unity Construct (powered by e-Builder), a cloud-based construction project management system. This role ensures efficient system use by assisting with file management, staff training, and system optimization while fostering collaboration in a structured, process-driven environment. The ideal candidate is a proactive communicator with strong interpersonal skills and a commitment to enhancing project outcomes.
Key Responsibilities
File Management: Rename and organize files within Trimble Unity Construct to maintain a consistent, accessible project documentation system.
Staff Training: Conduct training sessions and create user-friendly documentation to support staff in navigating and utilizing Trimble Unity Construct effectively.
Project Manager Support: Provide real-time technical assistance to project managers, troubleshooting issues and ensuring seamless system functionality.
System Improvements: Recommend enhancements to workflows, reports, and dashboards based on user feedback and system capabilities to improve efficiency and compliance.
Implementation Support: Collaborate with IT and project teams to implement approved system improvements, ensuring alignment with organizational policies and audit requirements.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Minimum Qualifications
Education: Associates degree in Information Technology, Construction Management, or a related field. An equivalent combination of education and experience may be considered.
Experience: At least 2 years of experience in helpdesk support, project management software (preferably Trimble Unity Construct or e-Builder), or construction project administration.
Certifications: Trimble Unity Construct (e-Builder) training or certification (e.g., e-Builder Certified Professional) is a plus but not required.
Technical Skills:
o Proficiency in Trimble Unity Construct or similar project management software.
o Familiarity with cloud-based systems, digital workflows, and data management.
o Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.
Interpersonal Skills:
o Excellent verbal and written communication skills to interact with project managers, staff, and external stakeholders.
o Strong customer service orientation with the ability to train and support users of varying technical expertise.
o Ability to work collaboratively in a team-oriented, process-driven environment.
Adaptability: Comfortable thriving in a structured, policy-driven workplace with clear protocols and compliance requirements.
Physical Requirements: Ability to perform desk-based tasks, including prolonged computer use.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.