As a Specialist in our stores, you will help deliver the Verizon customer experience in our retail stores by ensuring customers receive the highest level of customer service at all times, assisting with sales, and managing the operations within the location. In this role you will:
-Assist customers with billing and service questions, troubleshoot hardware and software issues, floor managing, greeting and explaining products and services to customers as needed.
-Provide full and ongoing support for all facets of store operation, inventory processes, and merchandising.
-Place outbound calls to current Verizon customers via warm leads to promote our products and services.
-Interacting face to face to enhance the customer experience, drive revenue and reinforce the sales process through your passion.
-Consistently providing exceptional customer interaction experiences to meet our customers where they are.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.