This position requires strong technical background knowledge of the tools and services plus good
communication, organizational and teamwork skills. Must be able to understand, analyze, solve and test, to
the customers satisfaction, software problems, requests for software enhancements and queries regarding
the Company's services and products. Overall, must be able to handle development requests received and
can execute and complete the requirements with minimal supervision and with excellent quality.
Responsibilities:
Know, understand and follow applicable internal policies, processes and procedures.
Self-training on current and new system functionalities.
Understand and document customers requirements.
Research, analyze and solve issues.
Test and document solutions.
Assist clients on training and understanding of solutions.
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Report to the Project Manager on the status and progress of work and accountable to the timely
completion with quality.
Travel when requested.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.