Our Client is looking to bring on a local to Miami Florida Intermediate Technical Service Delivery Manager for Managed Service Providers. This person will be responsible for overseeing the performance of the MSP within their designated area, ensuring the vendor meets service level agreements (SLAs) and performance expectations. This role involves managing the vendor throughout the entire operational lifecycle, including user support, platform updates, monitoring, stability, and optimization. This person will act as the primary escalation point for the vendor and collaborates with the MSP, other TSDMs, and leadership to ensure high-quality support and continuous improvement. This person will ensure consistent, reliable service delivery, and build trust contributing to the teams success.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
10 years of experience as a Tech Service Delivery Manager within Data Storage and Protection for MSPs
Experience with Red Hat Linux, including version management, security protocols, patching, and upgrades, or similar technologies
Experience with Enterprise Storage solutions like Dell Powermax and PowerScale, or equivalent technologies
Experience of Enterprise data protection tools such as Veritas NetBackup, or similar technologies
Experience managing extensive infrastructure environments, including servers, hypervisors, storage, and backup from a managed services perspective
Skills in technical problem management and escalation procedures
Experienced background in Operation Support and/or Service Delivery
Experience working with vendors to support operations and meet SLAs
Experienced collaborating with cross-functional teams to achieve shared objectives and drive results
Experience with SDLC methodologies (Agile, Hybrid, Waterfall) and project management practices
Experience with Microsoft Windows Server
MUST HAVE BE STRONG COMMUNICATOR with great personality (exciting, engaging, not shy) able to communicate clearly across leaders and executives hold people accountable to drive projects forward
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.