Mechanical Claims Adjuster

Key Responsibilities: The automotive claims adjuster handles inbound calls from dealerships and mechanics, reviewing and deciding on warranty claims. They manage up to 40-60 calls per day. Automotive experience is essential to ensure mechanics adhere to proper procedures.
Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
Actively listen to callers questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records
Collaborate with leaders and other claim analysts to consistently uphold the companys reputation for honesty, fairness, and excellence in all interactions.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here.

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Qualifications:
At least 3 years of proven experience as an automotive mechanic or in a related mechanical field.
Prior success in a customer service role including experience resolving complex requests and ensuring outstanding customer satisfaction
Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.
Bilingual (Spanish & English) candidates.
High school diploma or GED required.
ASE certification
Automotive degree

Additional Considerations:
Must be willing to work Saturdays occasionally.
A high-speed home internet connection and a quiet at-home workspace is required for remote and hybrid schedules.
Must be able to pass background check
Must have reliable transportation to and from work

Screening Claims Questions - must pass 9/10 please say which ones missed if any - please DO NOT GIVE THEM THE ANSWERS

Name a common cause of low engine compression?
Expected Answer: Worn piston rings, leaking head gasket, leaking valves or valve seats or a cracked cylinder wall.
What is the function of a transmission valve body?
Expected Answer: The valve body directs hydraulic pressure to engage gears.
A technician discovers metal shavings in an engines oil pan during an oil change. What are some possible sources of the metal?
Expected Answer: Possible sources include worn bearings, camshaft lobes, lifters, piston skirts, or timing components.
Describe the function of a mass air flow (MAF) sensor and how an incorrect reading affects engine performance.
Expected Answer: The MAF sensor measures the amount of air entering the engine. Incorrect readings can cause rough idle, poor acceleration, excessive fuel consumption, or stalling due to incorrect air-fuel mixture calculations.
Name something that may be a related repair for a starter with a damaged drive gear?
Expected Answer: Flywheel or flexplate assembly, ring gear would also be correct. Flywheel.
Name two components that would be considered part of the steering linkage? Expected Answer: Tie rod ends, idler arm. pitman arm, relay rod / drag link Idler Arm, Pitman, Tie Rod End
If a timing belt or chain jumps one or more teeth, what symptoms would the vehicle display, and how would you confirm the issue?
Expected Answer: Symptoms include rough idle, loss of power, misfires, and possibly a no-start condition. Diagnosis involves checking for timing marks alignment, performing a compression test, and using a scan tool to look for camshaft/crankshaft correlation codes.
What are the potential consequences of severe engine overheating?
Expected Answer: Severe overheating can cause a blown head gasket, warped or cracked cylinder head, piston scuffing, and loss of compression, warping to the cylinder head and cylinder block.
What is the most common cause of a hard brake pedal?
Expected Answer: Insufficient vacuum to brake booster, failed brake booster Bad booster
Name something the ABS system receives an input from?
Expected Answer: Wheel speed sensor, Steering position/rate sensor, brake light switch, yaw rate sensor, traction control switch Speed sensor

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.