We are looking for an IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software, enhancing system performance, and securing data. You should have experience in providing information technology support in a fast-paced environment.
IT Support Specialist Responsibilities:
· Providing IT assistance to staff.
· Training end-users on hardware functionality and software programs - focus on Excel, Word, and PowerPoint.
· Monitoring hardware, software, and system performance.
· Updating computer software. as well as upgrading hardware and systems.
· Maintaining and creating databases for asset tracking.
· Work with 3rd party MSPs to ensure system security and certifications, and coordinate backup and firewall support.
· Employee onboarding and offboarding and Intune device management.
· Coordinate and provide basic support for VoIP telephone system, telephones, copiers, etc.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
· 5+ years of experience as an IT support specialist.
· An associate's degree or higher in computer science, information technology, or similar OR equivalent years of experience
· In-depth knowledge of computer hardware, software, VPNs, VOIP, firewalls, etc.
· 3-5+ years of experience with Windows & Mac
· Ability to determine IT needs and train end-users as well as work with varying levels of end user IT skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.