As the Technology Support Analyst, you will be playing a crucial role in maintaining the overall hardware heath. This role involves the effective and strategic monitoring of core order injection processes to identify and resolve issues .This individual will leverage the latest technology tools to develop and implement solutions that stabilize and enhance our digital ordering platforms. Also, requiring collaboration with third party aggregators to identify and act on opportunities of improvement. This person needs strong interpersonal skills and patience.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
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- A Bachelor's degree from an accredited college or university, or equivalent experience, is required - degree in Computer Science, Business Analytics, Information Technology, Computer/Data Systems Management, or a related field is preferred
- Technical expertise - IT background - 5 years!
GREAT PERSONALITY! - Needs great customer service skills!
- Proficiency with Microsoft Office 365, Tableau, Snowflake, Business Intelligence (BI) tools, Grafana, Datadog, and SQL
Ability to identify trends within data sets
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.