Insight Global is looking for a committed Mobile Device Support Specialist for Technical End User Support to join our Orlando, FL team. This position entails working closely with end users to convey IT environment changes, troubleshoot mobile devices and applications, and collaborate with vendors on service contracts. The specialist will create user guides for client-specific applications, handle updates and upgrades to mobile devices, and document processes to ensure clarity for colleagues. A comprehensive understanding of IT separation activities, timelines, and technical issues is crucial, along with supporting change-release processes for IT systems implementation. The ideal candidate is organized, self-driven, and skilled at solving complex problems. They should be able to switch tasks swiftly, seek guidance for non-routine issues, and communicate effectively across all organizational levels. This role requires onsite presence and a background in Management Information Systems, Computer Science, or related fields. Strong communication skills, experience with iOS platforms, MS Office 365, and familiarity with Cyber Security concepts are highly preferred.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
- 1+ Years of experience with customer support.
- Ability to provide mobile support on iOS platforms.
- Tech
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.