MAST Support Analyst

As a Support Analyst, you'll provide exceptional service and support to the MAST global community across Carnival Corporation brands, both on ships and in offices. You'll handle incidents and requests as the first level of support, document solutions, and collaborate with an international team. Your role involves triaging issues, escalating when necessary, and maintaining the knowledge base. You'll also support Azure DevOps tickets and contribute to user guides. Essential functions include acting as the first point of contact for all incidents and requests, logging and resolving issues using Service Now, providing triage, liaising with team members for escalation, maintaining the knowledge base, and supporting Azure DevOps tickets.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here.

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- Proficiency in Transact SQL (T-SQL) language
- Experience in a busy frontline system support environment
- Knowledge of Asset Management Systems
- Experience with Service Now platform
- Incident, problem, and change management experience
- Familiarity with Microsoft Office 365 products (Outlook, Teams)
- Experience with ITsynch, Mimic, or ShipServ applications/infrastructure
- Service-oriented role experience
- Working knowledge of ITIL practices and Ticket/Workflow management systems
- Ability to document processes and perform administrative functions
- SQL database technology experience

- Experience with industrial planned maintenance systems
- 1+ years in cruise and/or travel industry preferred

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.