The Sr Digital Collaboration Analyst is an expert in the collaboration system and responsible for planning and coordinating Collaboration related systems and sub-systems comprising the clients corporate communications network. Maintains, manages, and services VoIP, contact center, video conferencing, collaboration applications, audio visual systems, digital signage systems, conferencing systems, mobile devices and plans, and related applications, systems, and peripherals for company business partners. Provides consultation and guidance to business partners and peers. Ensures maintained and upgraded digital products and services that are reliable, secure and provide for business partner needs when collaborating with peers, customers, and other stakeholders.
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HR@insightglobal.com.
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-Proven experience working with CUCM (Cisco Unified Communication Manager)
-Strong troubleshooting skills and ability to handle complex issues within the following systems: Cisco CUCM VoIP System, Cisco PCCE (Contact Center System), Cisco Cube, Cisco Video Conference systems Managed via Control Hub, Microsoft Teams meetings
-Project management experience for successful system implementations
-Dial plan and call flow/routing management
-Vendor management experience.
-Working knowledge of UC and Contact Center systems programming and configuration. Understanding of Local Area Networking, VoIP, SIP, and client/server environment.
-Ability to create detailed technical instructions, technical documentation of systems and technical drawings using MS Visio, MS Word, and MS Excel.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.