Client Relations Coordiantor

SUMMARY

The Client Relations Coordinator is responsible for building relationships with clients through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust via the phone and/or email.



DUTIES/ RESPONSIBILITIES

* Work closely with other departments as needed for client support.

* Maintain accurate client records and track interactions.

* Communicate clearly and professionally with clients and team members.

* Facilitate the timely resolution of all client inquiries and requests.

* Generate the processing form for the Processing Department. (For orders and on-site process)

* Enter all processed data in the animal management system.

* Enter daily treatments, medical records, colony census records in the animal management system

* Escalate complex and vet related customer inquiries and requests to Client Services Manager and Vet Director.

* Organize and provide detailed documentation of services rendered to the accounting department for invoicing.

* Assist management as needed on special projects.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

* Bachelors degree preferred

* At least 3 years of experience in client services, preferably within a primate or research facility.

* Excellent verbal and written communication skills.

* Proficient with Microsoft Office Suite

* Excellent time management skills with a proven ability to meet deadlines.

* Excellent organizational skills and attention to detail.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.