Technical Support Specialist

A client in the Orlando area is looking for a Technical System Support Specialist that will be providing technical assistance and support related to computer systems, hardware, and software. Their key duties include diagnosing and troubleshooting software and hardware issues, responding to customer queries via phone, email, or messaging platforms, running diagnostic programs to identify and resolve problems. They would also installing and configuring computer hardware, software, systems, networks, printers, and scanners. Maintain system functionality by testing computer components and ensuring optimal performance. Documenting technical issues and solutions for future reference. The pay rate for this position ranges between $20-$27 hourly and is dependent on qualifications per candidate.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

At least three (3) years of experience in technical system support for video intrusion, alarm, CCTV, and access control management systems (Field Security Tech).
Ability to assess potential solutions using experience, judgment, and precedents, work under moderate supervision, and resolve issues quickly or escalate as necessary.
Proven ability to learn multiple software applications and advanced proficiency in Microsoft Office products.

Plusses:
Strong verbal and written communication skills, with the ability to convey complex information clearly.
Excellent organizational, project, and time management skills.
Professional certification in the security industry (e.g., ASIS Physical Security Professional or similar).
Training in CPTED (Crime Prevention through Environmental Design).
Advanced experience with Microsoft Excel, including handling large datasets.


Key Day-to-Day Responsibilities:
Provide coordination and maintenance support in the area of bank security and physical security equipment, will ensure successful implementation of security deliverables in accordance with client standards and industry best practices, and will interface with vendors to ensure electronic security program is well maintained and fully functional.
Provide technical support and diagnostics of complex alarm, digital video and card access systems.
Program, maintain and update information for all client Corporate Security electronic security systems.
Initiate service calls for video, alarm, and card access system repairs.
Remotely program system maintenance and repairs for vendors while service is being conducted.
Identify potential issues or concerns regarding electronic security systems and escalate risk issues associated with items that cannot be remedied independently.
Maintain positive working relationships between peers and managers as well as clients, integrators, vendors, tenants, and other partners.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.