Insight Global is looking for qualified Lead Case Managers to join the team of a client who is dedicated to providing comprehensive support and services to veterans in need. Their mission is to empower veterans to lead fulfilling lives by offering assistance with housing, healthcare, employment, and other essential services. The Lead Case Managers will oversee day to day responsibilities of assigned Case Managers including supervision, training, and ongoing development of Case Managers. Maintain quality and productivity controls and maintain staff performance benchmark goals. Maintain positive working relationships with referring agencies and other community providers.
Responsibilities:
Provide supervision to Case Managers to ensure veterans and veteran families achieve housing stability.
Oversee onboarding, training and development of staff to ensure high-quality services are provided to clients in accordance with SSVF grant guidelines and Housing First principles
Review and approve teams documentation including certification, recertification, case notes, and closure goals for completeness, timeliness, and accuracy
Facilitate weekly supervision meetings to provide performance feedback, track progress towards goals, and support staff in problem-solving and case staffing
Provide crisis intervention and resolve client concerns under direction of Supervisor
Ensure consistent contacts are maintained with VA, hospitals, clinics, Vet Centers, homeless shelters and community agencies.
Ensure case referrals are assigned within program timelines and completed accurately.
Review Temporary Financial Assistance requests for accuracy and supporting documentation of need for submission
Handle client transfers to other SSVF programs.
Monitor and ensure achievement of monthly Continuous Quality Improvement goals.
Ensure representation at all local Continuum of Care homeless coalitions
Coordinate closely with local HUD-VASH team
Ensure relationships with community partners across assigned counties are developed and maintained.
Manage a small caseload of HUD-VASH clients when needed
Knowledge/Skills:
Case management experience, including knowledge of trauma-informed care and person-first practices
Excellent management, interpersonal and communication skills
Able to have crucial conversations and provide feedback on employee performance
Excellent computer skills to include Microsoft Office suite and Client Management System
Working Conditions:
Services are provided in office, in the community, and in client homes
Some occasional afterhours/weekend work Travel required
Pay: $23.00 - $25.00/hr
Conversion Salary: $47,000 - $52,000/yr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Bachelors degree required; Masters degree preferred in a social service-related field 2-3 years supervisory experience required
Case management experience, including knowledge of trauma-informed care and person-first practices
Valid Driver's License, Insurance & Reliable Transportation
Background checks to include criminal record, drug screen & TB testing
Excellent computer skills to include Microsoft Office suite and Client Management System
Familiarity with Housing First, Veterans Administration (VA) and/or US Military a plus
Licensed preferred Military experience preferred
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.