Collects open receivable balances while maintaining appropriate transaction/account notes.
Resolves disputed and unapplied items on the customers' accounts.
Works with internal and external customer to clear open accounts receivable balances.
Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt.
Maintains close communication with Credit Manager regarding customer issues and discrepancies.
Collects job basis agreements for Credit analyst review.
Provides assistance to peers. Works in a team supportive environment.
Performs other collection related duties as required by management.
Complies with all established policies and procedures.
Refers questionable matters to Credit Manager.
Reviews accounts on credit hold.
Interviews customers by telephone or emails to investigate complaints, verify accuracy of charges, or to correct errors in accounts.
Contacts accounts to request payments. Records promises on account and schedules follow up.
Evaluates and releases orders form Credit Hold screen.
Presents information to Credit Analyst to review for credit line increases and confirm good Credit file on Customers.
Pay Rate: 21-25/HR
Salary upon conversion: 45-52K
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HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
College degree or credits earned in similar field preferred
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.