Insight Global is seeking a Sr. Telecom and Voice Engineer to support a federal client in Doral, FL. This person's responsibilities will include, but are not limited to:
* Provides high-level support and technical expertise for Unified Capabilities.
* Responsible for systems administration, operations, maintenance, and associated activities of
communication/collaboration platforms installed throughout the enterprise.
* Ensure the operation of the enterprise meets defined service levels and serves as the contractor's service owner
for service solutions.
* Responsible for applying security principles, practices, and procedures under the Risk Management Framework
(RMF) to maintain compliance with applicable security regulations.
* Install, maintain, update, document, and manage all aspects of collaborative services needed in support client
requirements.
* Assist with the planning, design, implementation and sustainment of Cisco Collaborative Solutions, Cisco tools,
QoS, VoIP deployments, SIP trunks, call control, IP routing, LAN switching and routing protocols.
* Develop and oversee the adherence to maintenance and performance standards for data, voice, and video
network hardware systems.
* Troubleshoot highly complex data, voice and hardware problems.
* Perform capacity planning through ongoing monitoring, alerting, and reporting resource utilization levels and
errors in the environment using a variety of tools and processes.
* Perform network readiness collaboration assessments and optimize high level voice and network solutions.
Implement and maintain collaboration security best practices by assessing current threats, vulnerabilities, risks
and associated with Security Technical Implementation Guides (STIGs) and Cyber Task Orders (CTOs).
* Identifies and resolves technical problems related to the installation, upgrade and daily operations of the
customer's geographically dispersed VoIP infrastructure.
* Maintain the existing Cisco VoIP environment consisting of Cisco Unified Communications Manager and
various models of Cisco and Polycom phones.
* Maintain inventories for support and maintenance per location by working with our selected vendors.
* Build, maintain, and audit all voice network related documentation as it relates to configuration, SOPs, service
records, asset inventories, topologies, etc.
* Performs maintenance and upgrade of networks including servers, routers, switches, firewalls, remote access
systems, and networks.
* Maintains network integrity and connectivity while ensuring compliance with policies and maintains system
backup and recovery capability.
* Work the ServiceNow ITSM Incident queue to resolve Incidents within established SLAs.
* Coordinates the acquisition of hardware and software as well as subcontractor services as needed.
* Evaluates new communications technologies to enhance capabilities of the network.
* Maintains current knowledge of relevant technology as assigned.
* May coach and provide guidance to less-experienced professionals.
* May have to work afterhours/weekends to resolve issues and/or support exercises.
* Perform other duties as assigned.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.