Customer Service Representative - French Speaking

Responsibilities and Duties:

* Coordinate and determine approvals, eligibility and inform the medical providers as well as issue GOP's according to policy and client authorizations

* Tracking and follow up of all cases ensuring appropriate follow up with the medical providers

* Provide guidance, support and advice to international members seeking medical treatments or procedures

* Responds to routine phone inquiries and written correspondence related to authorizations and claims status

* Screens and routes complex cases to the appropriate manager

* Navigates multiple systems to obtain necessary data to issue GOP's

* Verify payments and/or denials as well as treatment authorization status and inform the appropriate party accordingly

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Qualifications:

* Bilingual /English and French

* 2+ years of experience in customer service, health insurance field a plus

* High school diploma/GED required

* Strong analytical, detail-oriented and accuracy skills are required

* Ability to manage time effectively, set priorities, meet deadlines as well as adapt to change

* Desire to work in a small entrepreneurial environment

- Medical or Insurance experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.